Water Hookup Fee: The Utility fee is imposed on all lodging and camping products to defer the higher cost of providing water and sewer in the remote locations in which we operate. The amount of this fee is determined by taking the difference in the cost of providing these services less the comparable cost of similar services in local areas. This fee is reviewed annually and approved by the National Park Service.

Changing Reservations:  

• If a visitor wants to switch dates that are entirely outside of the original reservation dates, there is a $10 change fee. 
• There is no change fee if a visitor extends or shortens a reservation, as long as the change includes dates from the original reservation. 
• Additionally, there is no change fee if the visitor wants to switch sites that are the same price with the same reservation dates in the same facility. 
• If the visitor chooses to depart early, they may forfeit the approved rate and applicable tax and applicable add-on for the day of departure.
• If a reservation is made that includes dates beyond the maximum booking window, that reservation cannot be changed until 18 days have passed from the original booking date.
• Once a reservation date has begun, visitors cannot change a reservation using the online system or through the Call Center.
• Onsite staff will assist with changes or cancellations.

Deposits: 

• A deposit made by cash, check, or credit card will be required for the full reservation utilizing the applicable approved rate with tax and applicable add-on to hold a reservation.

Cancellations: 

• Visitors may cancel their reservation prior to arrival both on-line and through the call center. 
• A $10 service fee will be withheld from any refund for a cancellation. 
• Cancellations within 24 hours of check-in are subject to the late cancellation policy.
• Visitors who cancel a group overnight facility reservation less than 14 days prior to arrival date will pay a $10 service fee AND forfeit the first night’s rate

Late Cancellations or Cancellations within the Cut-off Window:

• Late Cancellations or Cancellations within the Cut-off Window: A visitor who cancels a reservation the day before or on the day of arrival will pay a $10.00 service fee AND forfeit the first night's approved rate including tax and applicable add-on.
• Cancellations for a one-night reservation will forfeit the entire amount paid and will not be subject to an additional service fee.

No-Shows: 

• A no-show visitor is one who does not arrive at a campground and does not cancel the reservation by check-out time on the day after the scheduled arrival date.
• Staff will hold a campsite until check-out time on the day following the arrival date. 
• No-shows are assessed $20.00 service fee and forfeit the first night's rate, taxes and applicable add-on for a campsite.

Early Departures: 

• If a visitor departs prior to the scheduled check-out date, they may be eligible for a partial refund. Visitors are requested to notify staff at the facility if they depart early to allow others to use the site. 
• Visitors may notify the call center to request a refund of remaining unused nights. 
• If a visitor requests a refund for an early departure after the facility check-out time (11 am) has passed, the visitor will not be refunded for that night and is eligible for a refund on any additional nights that will not be used.

Refunds: 

• Visitors may submit a refund request through their Recreation.gov profile within 7 days of the end date of their reservation.
• Visitors may also initiate a refund request through the call center at any time after their reservation has ended. Debit or Credit Card Purchases: Refunds for debit or credit card payments will be issued as a credit to the original bank or credit card used to pay. 
• Check or Cash Purchases: Recreation.gov will mail a Treasury check for refunds of cash, check, or money order payments to the address associated with the reservation. 
• Treasury check refunds may take up to 6-8 weeks to arrive.

Emergency Closures:

• In the event of an emergency closure, the Recreation.gov team or facility manager will refund all fees and will attempt to notify the visitor using the contact information within the Recreation.gov visitor profile.